Payment issues related to electricity invoices

Electricity prices have been on the rise since the end of 2021, and there are currently a lot of questions about electricity invoices. If you are concerned about your ability to pay and you need flexibility in paying, please contact our Customer service as early as possible. Ropo’s payment advisors help you in matters related to payments and payment arrangements and in finding the best solution for the situation. You can find the right number to call in the contact details on the invoice, payment reminder or collection letter.

Please note, that we at Ropo cannot help with matters related to your electricity contract and the price of electricity, but you should always contact your own electricity company.

To help you, we have compiled answers to the most frequently asked questions and instructions for contacting us on this page.

You can check your contractual matters with the customer service of your electricity company. Ropo’s payment advisors help you in matters related to payments and payment schedule.

If you have any questions about your next invoice, the invoicing period or the content of the invoice, please contact your service provider’s customer service. Ropo’s payment advisors help you in matters related to payments and payment arrangements.

Ropo’s Customer Service helps you in matters related to invoice payment and overdue payments. In most cases, it is possible to agree on a transfer of the due date or a payment plan.

You can postpone the due date of the invoice yourself or make a payment plan conveniently in the Ropo Online service, where you log in with your online banking credentials at www.ropo-online.fi. If you cannot make payment arrangements using self-service, you can get personal service in Ropo Online’s live chat.

You can also always contact us by phone. You can find the right contact details on the invoice, payment reminder or collection letter. To speed up communication, it is good to prepare the case number shown on the letter.

Please contact our Customer Service if it is not possible to pay the invoice in full and you need payment flexibility. The earlier payment arrangements are made, the better.

A payment reminder is sent first for unpaid invoices. If the invoice remains unpaid regardless of the payment reminder, the unpaid invoice proceeds to collection. Before the electricity is cut off, we will send a disconnection warning.

If you make your payment before the disconnection warning due date, the processing of the matter ends. If paying the invoice and late fees is still impossible, contact us immediately to agree on payment arrangements. You can find the right number to call in the contact details on the invoice, payment reminder or collection letter. You can get personal services and payment advice on the Ropo Online live chat and by phone.

Electricity distribution or electricity supply may be interrupted no earlier than five weeks after the payment is due or another breach of contract has been notified to the end user for the first time and the breach of contract has not been rectified in time before the notified cut-off date (Electricity Market Act). If a payment reminder has been sent to a user who is a consumer, the interruption can take place no earlier than six weeks after the original due date (Terms of Electricity Sales).

Electricity distribution or electricity supply may not be interrupted due to non-payment in a building or its part used as a permanent residence whose heating depends on electricity, between the beginning of October and the end of April, before four months have passed from the due date of the non-payment (Electricity Market Act).

You should not be alone with your financial troubles but turn to national debt advisors. You can get free and confidential advice from Financial and Debt Counselling (Talous- ja velkaneuvonta) of the Legal Aid Office (Oikeusaputoimisto) and from the Debt Line (Velkalinja) maintained by the Guarantee Foundation (Takuusäätiö).

If your income and funds are not enough for necessary everyday expenses, it is worth checking whether you can receive basic income support from Kela. The kela.fi website also has its own chatbot Kela-Kelpo, which helps with questions about income support after logging in to the OmaKela service.

Please contact your electricity company directly if you have any questions about:

the contents of your electricity invoice;
your electricity contract;
the price of electricity;
the electricity billing period;
an invoice you have not received.
You can find the contact details on the invoice or on the company’s website.

Ropo’s Customer Service helps you in matters related to payment arrangements

Postponing the due date
Payment plans/arrangements

You can find the right number to call in the contact details on the invoice, payment reminder or collection letter.

Manage your invoices online: Ropo Online

The fastest way to manage your payment matters is using the Ropo Online service, which allows you to check the status of your invoice and pay an invoice, postpone the due date, make a payment plan and chat with our Customer Service. You can also submit your bank account number for the reimbursement of an overpayment or authorise someone else to manage your invoices.

Payment issues related to electricity invoices

Payment issues related to electricity invoices

What kind of electricity contract do I have?

Questions about the next invoice

Can I extend the due date of my invoice?

What happens if I don’t pay the invoice? Will my electricity be cut off?

Assistance with a challenging financial situation

Contact

Manage your invoices online: Ropo Online