Sato | FAQ
Ropo Capital handles all of Sato’s invoicing, including customer service for payment and late payments. To help you, we have compiled answers to the most frequently asked questions and instructions for contacting us on this page.
Ropo Capital handles all of Sato’s invoicing, including customer service for payment and late payments. To help you, we have compiled answers to the most frequently asked questions and instructions for contacting us on this page.
Ropo Capital handles all of Sato’s invoicing, including customer service for payment and late payments. Please note, however, that we at Ropo cannot help you with matters related to the rental agreement and the price of the rent, but you should always contact Sato.
Ropo’s customer service can be contacted by phone on +358 9 4246 1304 and via Ropo Online chat from 8 a.m. to 8 p.m. on weekdays and from 10 a.m. to 3 p.m. on Saturdays. Outside business hours, you can use Ropo Online to manage your payments 24/7. For example, you can check the status of your rental invoice and pay the invoice or postpone the due date via Ropo Online.
To log in to Ropo Online, use your personal online banking credentials or mobile ID at ropo-online.fi.
The Ropo Online service works behind strong authentication with personal online banking credentials or a mobile ID and links the rental invoice to the tenant based on their personal ID.
In the Ropo Online service, rental invoices in the name of more than one person will only appear with the online banking credentials or mobile ID of one resident, as only one personal ID can be used as an identification factor for the rental invoice at the billing stage.
If your joint rental invoice is not visible in Online with your online banking credentials or mobile ID, the most convenient way to check the status of your invoice and take care of related payment issues is to contact our customer service team via Ropo Online chat from 8 a.m. to 8 p.m. on weekdays and from 10 a.m. to 3 p.m. on Saturdays, when our customer advisors are available.
The most convenient way to check the status of your outstanding rent invoices is to use Ropo Online, which can be accessed using your personal online banking credentials or mobile ID at ropo-online.fi. Open invoices can be found on the home page of the service under “Search results found with the personal identity code”.
The next month’s rent will appear in Ropo Online two weeks before the due date.
Ropo Online does not allow you to view the overall situation of paid rents. The easiest way to see the status of your payments is through your online bank.
The due date of an outstanding rental invoice can be postponed by up to 14 days from the current due date per rental invoice.
You can conveniently postpone the due date yourself in Ropo Online, when the rent for that month is visible on the Online’s home page under “Search results found with the personal identity code”. The next month’s rent will appear on Ropo Online two weeks before the due date.
It is not possible to permanently change the due date of the rent to a specific date.
It is not possible to draw up a payment schedule for the rental invoice of an existing lease that would split the payment into several instalments. However, the due date of an outstanding rental invoice can be postponed by up to 14 days.
The rent must be paid monthly into a rent payment account with a standard rent reference. You will only receive a separate monthly rental invoice if you have ordered an e-invoice or signed a direct debit agreement with your bank. If you have paid an advance, you will receive a letter showing the advance you have paid minus the principal amount of the invoice.
You can order an e-invoice directly from your online or mobile bank. If you don’t use online or mobile banking, you can access the direct payment service through your bank’s customer service.
If the rental invoice has not been paid within 14 days of the due date, a payment reminder will be sent by post. In addition to the original amount of the invoice, the reminder will be charged with the costs of issuing the reminder and the late payment interest.
Please note that when a payment reminder is sent, the payment reference on that month’s rental invoice will change and the rent amount, including any notice and late payment charges, must exceptionally be paid using the reference number indicated on the payment reminder. This reference number indicated on the payment reminder must only be used when paying the past-due rent and related late payment charges – you should continue using your standard rent reference in following rent payments.
If the invoice remains unpaid regardless of the payment reminder, the unpaid invoice proceeds to collection.
If necessary, Ropo Capital’s customer service will assist you with all payment and late payment issues. You can find the right contact details on the invoice, payment reminder or collection letter.